Shipping Information
AUSTRALIAN CUSTOMERS:
In most cases, orders are mailed using Australia Posts 'Express Post with Signature' service.
However, this is determined by the final weight of your packed order. If the final weight of your order does not cover the cost of Express Post, 'Parcel Post with Signature', will be used instead.
OUR SHIPPING RATES:
- Under 500 Grams: $15
- Up to 1KG: $17.50
- Up to 2KG: $22
- Up to 3KG: $24
- Up to 5KG: $25
- 5KG+: $30
WHEN WILL MY ORDER BE MAILED?
Packages are generally dispatched within 2-3 days after receipt of payment.
TRACKING: Log into your Avelina De Moray online store account to access the tracking number for your order. You can also use our 'TRACK MY ORDER' widget here: Track My Order
WHAT HAPPENS IF MY PARCEL GOES MISSING: Please first ensure you entered the correct delivery address (including post code) as parcels which are returned as 'undeliverable' will incur a re-dispatch fee. If your parcel has not arrived at all, please reach out so I can help you locate it. Contact email: contact@avelinademoray.com
WHAT HAPPENS WHEN I ORDER A PRE-ORDER ITEM, ALONG WITH OTHER ITEMS WHICH ARE IN STOCK? .....CAN YOU POST THEM TO ME SEPARATELY?
Yes of course we can! All items that are placed with your PRE-ORDERED item, will usually be kept aside & sent as soon as the PRE-ORDERED item/items arrive. If you would like the IN STOCK items to be sent to you immediately, please contact us to arrange additional shipping. Contact email: contact@avelinademoray.com
INTERNATIONAL CUSTOMERS:
HOW MUCH IS INTERNATIONAL SHIPPING FOR MY ORDER?
Shipping differs from country to country, (and I hate to say it), but since COVID hit, the cost of worldwide freight from Australia has almost doubled. Please know that I am charging you the EXACT shipping fee that I will be charged by Australia Post. I make zero profit from the shipping fees customers are charged.
You can see a preview of the shipping charge by following these steps:
- Add the item/s you would like to purchase to your cart.
- Click on the 'View Cart' or 'My Cart' button.
- Click ‘Check Out’.
- Once you have added your shipping address into the form shown on this page, you will be able to see the shipping fee for the items currently in your cart.
- The shipping rates are visible before you proceed to the payments page & pay for your order.
All international orders leave Australia via Australia Post. Once the parcel reaches your country, it will be delivered by your countries local mail service. (example, USA = usps.com, Brittan = royalmail.com)
WHEN WILL MY ORDER BE MAILED? Packages are generally dispatched within 2-3 days after receipt of payment.
WHAT HAPPENS IF MY PARCEL GOES MISSING: Please first ensure you entered the correct delivery address (including post code) as parcels which are returned as 'undeliverable' will incur a re-dispatch fee. If your parcel has not arrived at all, please reach out so I can help you locate it. Contact email: contact@avelinademoray.com
WHAT HAPPENS WHEN I ORDER A PRE-ORDER ITEM, ALONG WITH OTHER ITEMS WHICH ARE IN STOCK? .....CAN YOU POST THEM TO ME SEPARATELY?
Yes of course we can! All items that are placed with your PRE-ORDERED item, will usually be kept aside & sent as soon as the PRE-ORDERED item/items arrive. If you would like the IN STOCK items to be sent to you immediately, please contact us to arrange additional shipping. Email: contact@avelinademoray.com
FREE SHIPPING ON ROLLED CANVASES:
Buy one, buy two or three! All you shipping on Avelinas rolled canvases will be free. When you add a rolled canvas to your cart, you will see 'free shipping!' in the shipping field.