Shipping Information

AUSTRALIAN CUSTOMERS:  

In most cases, orders are mailed using Australia Posts 'Express Post with Signature' service.

However, this is determined by the final weight of your packed order. If the final weight of your order does not cover the cost of Express Post, 'Parcel Post with Signature', will be used instead.

OUR SHIPPING RATES:

  • Under 500 Grams: $15
  • Up to 1KG: $17.50 
  • Up to 2KG: $22
  • Up to 3KG: $24
  • Up to 5KG: $25
  • 5KG+: $30

WHEN WILL MY ORDER BE MAILED?

Packages are generally dispatched within 2-3 days after receipt of payment. 

TRACKING: Log into your Avelina De Moray online store account to access the tracking number for your order. You can also use our 'TRACK MY ORDER' widget here: Track My Order

WHAT HAPPENS IF MY PARCEL GOES MISSING: Please first ensure you entered the correct delivery address (including post code) as parcels which are returned as 'undeliverable' will incur a re-dispatch fee. If your parcel has not arrived at all, please reach out so I can help you locate it. Contact email: contact@avelinademoray.com

WHAT HAPPENS WHEN I ORDER A PRE-ORDER ITEM, ALONG WITH OTHER ITEMS WHICH ARE IN STOCK? .....CAN YOU POST THEM TO ME SEPARATELY?

Yes of course we can! All items that are placed with your PRE-ORDERED item, will usually be kept aside & sent as soon as the PRE-ORDERED item/items arrive. If you would like the IN STOCK items to be sent to you immediately, please contact us to arrange additional shipping. Contact email: contact@avelinademoray.com

INTERNATIONAL CUSTOMERS:  

HOW MUCH IS INTERNATIONAL SHIPPING FOR MY ORDER? 

Shipping differs from country to country, (and I hate to say it), but since COVID hit, the cost of worldwide freight from Australia has almost doubled. Please know that I am charging you the EXACT shipping fee that I will be charged by Australia Post. I make zero profit from the shipping fees customers are charged.

You can see a preview of the shipping charge by following these steps:

  1. Add the item/s you would like to purchase to your cart.
  2. Click on the 'View Cart' or 'My Cart' button.
  3. Click ‘Check Out’.
  4. Once you have added your shipping address into the form shown on this page, you will be able to see the shipping fee for the items currently in your cart.
  5. The shipping rates are visible before you proceed to the payments page & pay for your order.

All international orders leave Australia via Australia Post. Once the parcel reaches your country, it will be delivered by your countries local mail service.  (example, USA = usps.com, Brittan = royalmail.com)

TRACKING: Once your order has been shipped, you will receive email notification from us with tracking for your order. we will also sign you up for email & SMS notifications regarding the transit of your parcel.
Alternatively, you can also log into your Avelina De Moray Online Store account to access the tracking number for your order or use our 'TRACK MY ORDER' widget here: Track My Order

 

WHEN WILL MY ORDER BE MAILED? Packages are generally dispatched within 2-3 days after receipt of payment. 

WHAT HAPPENS IF MY PARCEL GOES MISSING: Please first ensure you entered the correct delivery address (including post code) as parcels which are returned as 'undeliverable' will incur a re-dispatch fee. If your parcel has not arrived at all, please reach out so I can help you locate it. Contact email: contact@avelinademoray.com

WHAT HAPPENS WHEN I ORDER A PRE-ORDER ITEM, ALONG WITH OTHER ITEMS WHICH ARE IN STOCK? .....CAN YOU POST THEM TO ME SEPARATELY?

Yes of course we can! All items that are placed with your PRE-ORDERED item, will usually be kept aside & sent as soon as the PRE-ORDERED item/items arrive. If you would like the IN STOCK items to be sent to you immediately, please contact us to arrange additional shipping. Email: contact@avelinademoray.com

WHY DOES MY ORDER TOTAL CHANGE WHEN I REACH CHECKOUT? 

Avelina lives in Australia and has an Australian bank account that can only accept payments in Australian dollars. As most of her customers are from overseas, she has installed a currency converter on her online store to make the prices of her products visible in the currency of the country where you live.

For instance, suppose you live in the USA and want to purchase a Dani Divine Purse for $164.95 AUD. When you visit Avelina's website, the store recognises your IP address and shows you a preview of the product's price in your local currency (in this case, $164.95 AUD converts to $109.97 USD).

The bag will be listed as $109.79 USD in your cart until you reach the checkout page. This will give you a better idea of what you will be charged for the bag and shipping in your local currency.

When you arrive at the checkout & payment page to complete your order, the "PREVIEW PRICE" of $109.79 USD is converted back to price in Australian dollars, and the sale is processed in Australian dollars.

Please note that you are not being charged $164.95 USD. You are being charged $109.79 USD, and this amount has been converted to Avelina's native currency of Australian dollars at the current exchange rate, which fluctuates daily.

Please do not be alarmed by this change. If you have any further questions on how this works, or what price/charge you will see on your bank statements from the AVELINA DE MORAY online store, please send us an email.

contact@avelinademoray.com

FREE SHIPPING ON ROLLED CANVASES: 

Buy one, buy two or three! All you shipping on Avelinas rolled canvases will be free. When you add a rolled canvas to your cart, you will see 'free shipping!' in the shipping field.