Welcome darklings, to my store!

Shipping Information

AUSTRALIAN CUSTOMERS:  $15 FLAT RATE SHIPPING (OVERNIGHT EXPRESS)

Avelina De Moray is based in Sydney, Australia, and can offer her Australian customers different shipping fees to the rest of the world.
PLEASE NOTE: All orders are sent with Toll couriers & need to be sent to an address where you will be available from 9am to 5pm.

Please use your work address is you will not be home, otherwise the package will be left at your door if you are not home to sign for the delivery. Once shipped, your order will arrive the next day via express overnight delivery.

TRACKING: Log into your Avelina De Moray online store account to access the tracking number for your order. You can track the status of your toll delivery HERE.

WHAT HAPPENS IF MY PARCEL GOES MISSING: We are sorry but we do not cover any lost or undelivered parcels, as mentioned above, TOLL couriers will provide full overnight tracking, so please ensure you provide us with a shipping address where the parcel can safely be left. . Please ensure you enter the correct delivery address including post code as parcels which are returned as deliverable will incur a re-dispatch fee.

 

INTERNATIONAL CUSTOMERS:  

HOW MUCH IS SHIPPING FOR MY ORDER? Shipping fees vary according to the total weight of your shipment. Simply add the item/s you would like to purchase to your cart, and then click on the 'View Cart' or 'My Cart' button, here, you will be able to see your shipping rates before checking out & paying for your order.

 All international orders leave Australia via DHL couriers. Once the parcel reaches your country, it will be delivered by your countries local mail service.

Your postage is calculated by the weight of each item you purchase, therefore you are not charged a penny more than what it actually costs to mail your item/s to you. Postage can be seen before you pay for your order, simply by viewing your cart. Once you add a product to your cart, the shipping fee for this item will be visible in your cart. When you add a second product to your cart, you will see the postage increase, based upon the additional weight of shipping the second item to you.

TRACKING: Once your order has been shipped, we will sign you up for email notifications regarding the transit if your parcel. We will also provide you with a tracking number which should be used at your countries local mail service website. (example, usa = usps.com, Brittan = royalmail.com)

WHAT HAPPENS IF MY PARCEL GOES MISSING:

    We are sorry but we do not cover any lost or undelivered parcels, as mentioned above, DHL will provide full tracking, so please ensure you provide us with a shipping address where the parcel can safely be left. Please ensure you enter the correct delivery address including post code as parcels which are returned as deliverable will incur a re-dispatch fee.

     

    FREE SHIPPING ON ROLLED CANVASES: 

    Buy one, buy two or three! All you shipping on Avelinas rolled canvases will be free.
    When you add a rolled canvas to your cart, you will see 'free shipping!' in the shipping field.

     

    DISPATCH TIME: 

    Packages are generally dispatched within 2 days after receipt of payment

    Join Our Mailing List