Welcome Darklings, to my store!

Shipping Information

AUSTRALIAN CUSTOMERS:  

Overnight Express with TOLL Couriers:

  • $12 - Under 500 grams 
  • $17.50 - Everything else

WHEN WILL MY ORDER BE MAILED?

Packages are generally dispatched within 2-3 days after receipt of payment. Avelina booked in pickups with her Couriers twice a week, on Tuesday & Fridays. You're order will be pick up on the next available scheduled pickup of these two days.

PLEASE NOTE: All orders are sent with Toll couriers & need to be sent to an address where you will be available from 9am to 5pm. Please use your work address is you will not be home, otherwise the package will be left at your door if you are not home to sign for the delivery. Once shipped, your order will arrive the next day via express overnight delivery.

TRACKING: Log into your Avelina De Moray online store account to access the tracking number for your order. You can track the status of your toll delivery HERE.

WHAT HAPPENS IF MY PARCEL GOES MISSING: We are sorry but we do not cover any lost or undelivered parcels, as mentioned above, TOLL couriers will provide full overnight tracking, so please ensure you provide us with a shipping address where the parcel can safely be left. . Please ensure you enter the correct delivery address including post code as parcels which are returned as deliverable will incur a re-dispatch fee.

WHAT HAPPENS WHEN I ORDER A PRE-ORDER ITEM, ALONG WITH OTHER ITEMS WHICH ARE IN STOCK? .....CAN YOU POST THEM TO ME SEPARATELY?

Yes of course we can! All items that are placed with your PRE-ORDERED item, will usually be kept aside & sent as soon as the PRE-ORDERED item/items arrive. If you would like the IN STOCK items to be sent to you immediately, please contact us to arrange additional shipping.

EMAIL: contact@avelinademoray.com

 

INTERNATIONAL CUSTOMERS:  

HOW MUCH IS INTERNATIONAL SHIPPING FOR MY ORDER? 

All orders over 500 grams will be charged a flat international shipping rate of $30 AUD. 

If you're order weighs less than 500 grams, Shipping fees will vary according to the total weight of your shipment & will be significantly less than the flat shipping rate listed above.

Simply add the item/s you would like to purchase to your cart, and then click on the 'View Cart' or 'My Cart' button. Your shipping rates will be displayed here & are visible before you check out & pay for your order.

All international orders leave Australia via DHL couriers. Once the parcel reaches your country, it will be delivered by your countries local mail service.

TRACKING: Once your order has been shipped, we will sign you up for email notifications regarding the transit if your parcel. We will also provide you with a tracking number which should be used at your countries local mail service website. (example, usa = usps.com, Brittan = royalmail.com)

Alternatively, you can also track your item here at the DHL website:

WHEN WILL MY ORDER BE MAILED?

Packages are generally dispatched within 2-3 days after receipt of payment. Avelina booked in pickups with her Couriers twice a week, on Tuesday & Fridays. You're order will be pick up on the next available scheduled pickup

WHAT HAPPENS IF MY PARCEL GOES MISSING:

    We are sorry but we do not cover any lost or undelivered parcels, as mentioned above, DHL will provide full tracking, so please ensure you provide us with a shipping address where the parcel can safely be left. Please ensure you enter the correct delivery address including post code as parcels which are returned as deliverable will incur a re-dispatch fee.

    WHAT HAPPENS WHEN I ORDER A PRE-ORDER ITEM, ALONG WITH OTHER ITEMS WHICH ARE IN STOCK? .....CAN YOU POST THEM TO ME SEPARATELY?

    Yes of course we can! All items that are placed with your PRE-ORDERED item, will usually be kept aside & sent as soon as the PRE-ORDERED item/items arrive. If you would like the IN STOCK items to be sent to you immediately, please contact us to arrange additional shipping.

    EMAIL: contact@avelinademoray.com

    FREE SHIPPING ON ROLLED CANVASES: 

    Buy one, buy two or three! All you shipping on Avelinas rolled canvases will be free.
    When you add a rolled canvas to your cart, you will see 'free shipping!' in the shipping field.

     

    DISPATCH TIME: 

    Orders are generally dispatched within 2-3 days after receipt of payment. Avelina booked in pickups with her Couriers twice a week, on Tuesday & Fridays. You're order will be pick up on the next available scheduled pickup

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