FAQs

WHAT PAYMENT OPTIONS ARE AVAILABLE?

  • CREDIT / DEBIT CARD [Online Processing] - Visa, Mastercard, AMEX, Apple Pay.
  • PAYPAL 
  • AFTERPAY - Buy Now Pay Later!! (For Australia, Canada, France, New Zealand, Spain, the United Kingdom, and the United States Only).
  • LAY-BUY - only 25% deposit required! Great for our international customers wishing to split their order into several smaller payments. (Paypal account needed).
  • Partially Payment Plans (similar to Laybuy, but it does not use paypal to process your payments - You use your Credit/Debit card).
  • Youpay - Shop online and send your cart to another person with a single click using YouPay.

HOW MUCH IS SHIPPING FOR MY ORDER? 

Please refer to our shipping information page HERE.

DOES THE AVELINA DE MORAY ONLINE STORE SHIP WORLDWIDE?
Yes, we will ship to any country in the world! Please read the information on the shipping information page regarding shipping costs to your country.
WHEN WILL MY ORDER BE MAILED?

Packages are generally dispatched within 2-3 days after receipt of payment. 

WHO SHOULD I CONTACT IF I NEED MORE ONLINE HELP?
If you have any other questions or problems shopping online please feel free to contact the online team via email. contact@avelinademoray.com

WHY DOES MY ORDER TOTAL CHANGE WHEN I REACH CHECKOUT? 

Avelina lives in Australia and has an Australian bank account that can only accept payments in Australian dollars. As most of her customers are from overseas, she has installed a currency converter on her online store to make the prices of her products visible in the currency of the country where you live.

For instance, suppose you live in the USA and want to purchase a Dani Divine Purse for $164.95 AUD. When you visit Avelina's website, the store recognises your IP address and shows you a preview of the product's price in your local currency (in this case, $164.95 AUD converts to $109.97 USD).

The bag will be listed as $109.79 USD in your cart until you reach the checkout page. This will give you a better idea of what you will be charged for the bag and shipping in your local currency.

When you arrive at the checkout & payment page to complete your order, the "PREVIEW PRICE" of $109.79 USD is converted back to price in Australian dollars, and the sale is processed in Australian dollars.

Please note that you are not being charged $164.95 USD. You are being charged $109.79 USD, and this amount has been converted to Avelina's native currency of Australian dollars at the current exchange rate, which fluctuates daily.

Please do not be alarmed by this change. If you have any further questions on how this works, or what price/charge you will see on your bank statements from the AVELINA DE MORAY online store, please send us an email.

contact@avelinademoray.com

HOW DO PRE-ORDERS WORK?

Some items on our website are marked as PRE-ORDER. These items are not in stock and are instead ordered from the supplier as soon as we have received enough orders to place the bulk order with our supplier. We will dispatch your order in full as soon as the PRE-ORDER item/s arrive. Delivery times are listed on the product listings.

Please note: All items that are placed with your PRE-ORDER will be kept aside & sent as soon as the PRE-ORDER item/items arrive. If you would like the IN STOCK items to be sent to you immediately, please contact us to arrange additional shipping.

I RECEIVED MY ORDER & IT IS DAMAGED. WHAT DO I DO?

If you have received a faulty or broken item we are so so sorry! Please email us directly at: contact@avelinademoray.com with detailed photos of the item so we can arrange a solution for you right away!

WHAT HAPPENS IF MY PARCEL GOES MISSING?

Please read the information on the Shipping Information page HERE.