Welcome darklings, to my store!

FAQs

WHAT PAYMENT OPTIONS ARE AVAILABLE?

-  PAYPAL - contact@avelinademoray.com
-  AFTERPAY - Buy Now Pay Later!! Currently for Australian Customers Only.
-  CREDIT CARD [Online Processing] - Visa, Mastercard, AMEX
-  DIRECT DEPOSIT - Account Name: Avelina De Moray | Account: 31225| Bank: Family First Credit Union | BSB: 802 207

HOW MUCH IS SHIPPING FOR MY ORDER? Shipping fees vary according to the total weight of your shipment. Simply add the item/s you would like to purchase to your cart, and then click on the 'View Cart' or 'My Cart' button, here, you will be able to see your shipping rates before checking out & paying for your order.

WHEN WILL MY ORDER BE MAILED?

Packages are generally dispatched within 2 days after receipt of payment.

WHO SHOULD I CONTACT IF I NEED MORE ONLINE HELP?
If you have any other questions or problems shopping online please feel free to contact the online team via email. contact@avelinademoray.com

HOW DO PRE-ORDERS WORK?

Some items on our website are marked as PRE-ORDER. These items are not in stock and are instead ordered from the supplier as soon as we have received enough orders to place the bulk order with our supplier. We will dispatch your order in full as soon as the PRE-ORDER item/s arrive. Delivery times are listed on the product listings.

Please note: All items that are placed with your PRE-ORDER will be kept aside & sent as soon as the PRE-ORDER item/items arrive. If you would like the IN STOCK items to be sent to you immediately, please contact us to arrange additional shipping.

DOES THE AVELINA DE MORAY ONLINE STORE SHIP WORLDWIDE?
Yes, we will ship to any country in the world! Please read the information on the shipping fees page regarding shipping costs to your country.

I RECEIVED MY ORDER & IT IS DAMAGED. WHAT DO I DO?

If you have received a faulty or broken item we are so so sorry! Please do not lodge a Returns, but instead email us directly at: contact@avelinademoray.com with detailed photos of the item so we can arrange a solution for you right away!

WHAT HAPPENS IF MY PARCEL GOES MISSING?

Please read the information on the Shipping Information page HERE.

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