FAQs
Welcome to the Avelina De Moray FAQ page.
Here you’ll find answers to common questions about payments, shipping, pre-orders and online orders.
🦇 PAYMENTS 🦇
✦ What payment options are available? ✦
Visa, Mastercard, AMEX and Apple Pay.
PayPal
Available at checkout.
Afterpay
Available in selected countries including Australia, Canada, France, New Zealand, Spain, the United Kingdom and the United States.
Lay-Buy
Pay a 25% deposit and split the rest into smaller payments. A PayPal account is required.
Partial Payment Plans
Similar to Lay-Buy, but payments are processed using your credit or debit card instead of PayPal.
YouPay
Shop online and send your cart to someone else to pay with one simple link.
🦇 SHIPPING 🦇
✦ How much is shipping? ✦
Shipping costs vary depending on your location and order. Please visit the Shipping Information page for current shipping details.
✦ Do you ship worldwide? ✦
Yes. Avelina De Moray ships worldwide. Please check the Shipping Information page for details on shipping rates and delivery times for your country.
✦ When will my order be mailed? ✦
In-stock orders are generally dispatched within 2–3 business days after payment is received.
✦ What happens if my parcel goes missing? ✦
Please visit the Shipping Information page for information on missing parcels, tracking and delivery issues.
🦇 CURRENCY 🦇
✦ Why does my order total change at checkout? ✦
Avelina De Moray is based in Australia, so all final payments are processed in Australian dollars.
The website may show a preview of prices in your local currency while you browse. This is designed to help international customers understand the approximate cost in their own currency.
When you reach checkout, the order is converted back into Australian dollars for payment processing. This does not mean you are being charged extra — it simply reflects the current exchange rate.
Exchange rates can fluctuate daily, so the final amount may vary slightly from the preview shown while browsing.
🦇 PRE-ORDERS 🦇
✦ How do pre-orders work? ✦
Some items are marked as PRE-ORDER. This means the item is not currently in stock and will be produced or ordered once enough pre-orders have been received.
Estimated delivery times are listed on the individual product pages whenever possible.
If your order contains both in-stock and pre-order items, your full order will usually be shipped together once the pre-order item arrives.
If you would like your in-stock items sent immediately, please email contact@avelinademoray.com to arrange separate shipping.
🦇 RETURNS & DAMAGED ITEMS 🦇
✦ I received my order and it is damaged. What should I do? ✦
If your item has arrived damaged or faulty, please email contact@avelinademoray.com with clear photos of the issue so we can help arrange a solution as quickly as possible.
🦇 NEED HELP? 🦇
If you need help with your order or have any other questions, please email: